Proactive Support

Proactive Support

Around-the-Clock Support for Your IT Network

Problems on your IT network don’t follow fixed schedules. You need support that can respond to issues as soon as they arise.

At CPC Office Technologies, we pride ourselves on offering service that can’t be copied. We understand the critical importance of a smoothly functioning IT infrastructure. That's why we provide proactive support with vigilant, around-the-clock monitoring and maintenance of your systems. With our proactive approach, you’ll gain peace of mind, knowing that potential IT problems won't interfere with your workplace’s productivity.

Serving the Gulf Coast and Southern Alabama

Benefits of CPC’s Proactive Support

CPC offers both routine maintenance and emergency support for your IT network. We can provide your company with:

  • All-day, year-round monitoring and alerts for your network: Our proactive monitoring systems keep a constant watch on your IT environment, allowing us to identify and address potential issues before they impact your operations.

  • Preventative maintenance for your computer systems: We perform regular maintenance tasks to optimize the performance and reliability of your computer systems, reducing the risk of downtime and improving overall efficiency.

  • Regular anti-malware scans: We employ advanced security measures, including regular anti-malware scans, to protect your network from viruses, malware, and other cyber threats that could compromise your data and disrupt your operations.

  • Regular cleanup for your disk drives and temp files: Our proactive maintenance includes regular cleanup of disk drives and temporary files, ensuring that your systems operate at optimal speed and efficiency.

  • Powerful SSL Encryption: We implement robust SSL encryption protocols to safeguard your data during transmission, providing an additional layer of security against unauthorized access.

  • Automatic ticket creation for any IT issues that arise: Our support system automatically generates tickets for any IT issues reported, ensuring that no problems slip through the cracks and that they are promptly addressed by our team.

  • Dependable remote access: With our proactive support, our technicians have secure remote access capabilities, enabling them to quickly diagnose and resolve issues without the need for onsite visits, minimizing downtime and disruption.

  • Support for third-party applications: We have expertise in supporting a wide range of third-party applications commonly used in business environments. Whether it's troubleshooting, updates, or integration, we've got you covered.

  • Planning for installing and integrating new equipment in your workplace: When it's time to upgrade or integrate new equipment into your IT network, our proactive support includes meticulous planning to ensure a seamless transition, minimizing disruptions and maximizing productivity.

Additional Managed IT Services

CPC has a variety of Managed IT services to help you fine-tune your network and maximize your productivity. You’ll be able to protect your important data, improve your online presence and more. For details, click the links below:

For more information on our proactive support, contact us.